Aside from the brick, mortar, and special to the new Miller and Miller Nissan dealership, glass, there is many, many hours of work behind the scenes preparing for a new dealership. This past year, Michael John Mitchell, executive manager and Dustin Miller, managing partner for Miller and Miller have accumulated quite a few frequent flyer miles traveling to and from Washington D.C. The trips have been a year-long effort of one-week trainings to prepare them for the opening of the new Nissan store on Highway 90 East in Marianna.
About their trip to Washington D.C. Mitchell summed it up nicely, “We learned how to run a dealership from the front to the back. Service, parts, how to look at financial statements, used car, and new car operations.”
Dustin Miller elaborated on some of the detailed items they were drilled on during their week-long trainings throughout the year, “We were shown how to keep inventory, obsolescence in parts and the importance of keeping up with that, basically everything from the back office to new cars.”
Their training lasted six weeks but was spread throughout the year. Mitchell said it was like clockwork, “Every six weeks, we went for a week and it was a very intense week of training every time.”
Ricky Miller said the breakdown of the training was done to cover everything, “It covered all around the store, they went for a week for parts and they came back and worked six. They then went a week for service and came back and worked six, a week for new cars and came back and worked six. Same thing with used cars, financials and accounting. They graduated from academy class number 327. They got to go watch how NADA worked at the capital. They actually got to meet the Dunn’s.”
Dustin Miller, “Yes, Neal Dunn’s wife was very gracious, showed us around the capitol building, very hospitable.”
Statistics show that less than 11 percent of people in dealerships graduate from this academy.
Dustin Miller said they were excited to learn that the class he and Mitchell attended had been featured in the April issue of Automotive News,’ something they are very proud of for their new dealership to lay claim to. Miller and Miller Nissan’s grand opening is scheduled June 22.
Michael John Mitchell in a 1996 graduate of Marianna High School and is married to Maredith Nolen Mitchell. They have two daughters, Murphy Jane and Mabry Jewell. Dustin Miller is a 2009 graduate of Marianna High School and is engaged to Shawna Donofro.